Refund Policy

1. Overview

At PlayLaunch, we strive to deliver the highest quality closed testing services to help Android developers publish their applications successfully. Because our services involve mobilizing real human testers to download, run, and feedback on your application, we have established this Refund Policy to balance client satisfaction with tester compensation.

Please read this policy carefully before purchasing any testing package. By making a payment on PlayLaunch, you agree to be bound by the terms outlined below.

2. Refund Eligibility

You may be eligible for a full or partial refund under the following conditions:

• Failure to Assign Testers: If we fail to begin assigning testers to your closed testing campaign within 72 hours of your app's successful configuration, you may request a full refund.
• Technical Platform Errors: If a technical bug on the PlayLaunch platform prevents you from running your testing campaign or submitting your app, and we cannot resolve the issue within 5 business days, we will issue a full refund.
• Incomplete Delivery: If a testing package promises a specific number of active testers, and we fail to deliver at least 80% of that tester quota within the specified timeline (due to reasons within our control), you are eligible for a pro-rata refund.

3. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• Google Play App Rejection: We do not refund campaigns if Google rejects your app for reasons unrelated to tester activity (e.g., policy violations, copyright claims, malware, content guidelines, or domain/account restrictions).
• Developer Errors: If you input incorrect app details, links, or fail to correctly invite/add our tester list in your Google Play Console, resulting in testing delays, we cannot issue a refund.
• Change of Mind: Once a closed testing campaign has officially started and testers have begun opting into your app, we cannot issue refunds since testers must be compensated for their time and device space.
• Account Termination: If your PlayLaunch or Google Developer account is terminated due to terms violations or fraudulent behavior, all purchases will be non-refundable.

4. Request Process

To request a refund, please follow these steps:

1. Go to our Contact Page or write directly to our billing support email.
2. Provide your registered email address, transaction/invoice reference number, the name of the app submitted, and a detailed description of the issue.
3. Our team will review your application and respond with a decision within 2-3 business days.

5. Processing Timeline

Once a refund request is approved:

• The refund will be credited back to the original payment method used during the purchase. We cannot refund to a different card or account.
• It typically takes 5 to 10 business days for the funds to reflect in your account, depending on your bank or credit card issuer's processing times.

6. Disputes & Chargebacks

We encourage you to contact support directly to resolve any issues. If you initiate a chargeback or payment dispute with your bank before reaching out to our support team, we reserve the right to immediately suspend your developer account and revoke tester access for all active applications.